Question 1

What is Webware?

Accepted Answer

Webware is a configurable document and records management platform for regulated organisations, delivered as two interfaces. 1) Hub, where admins design document types, workflows, permissions and retention 2) Portal, the simple interface everyone else uses to create, sign and move documents. Webware is trusted by 140+ organisations across 10 countries.

Question 2

Who is Webware for?

Accepted Answer

Webware is built for organisations with complex, regulated, audit-heavy document processes - banks, hospitals, ports, insurers, universities and public bodies. It suits organisations where hundreds or thousands of people handle documents, every action must be provable, and the process is too specific for an off-the-shelf tool.

Question 3

What is the difference between Webware Hub and Portal?

Accepted Answer

Hub and Portal are two interfaces to the same Webware platform. Hub is the control room for the experts who design the system - records managers, IT and compliance. Portal is the simple, mobile friendly interface everyone uses to create, sign and move documents without training. The logic: the people who design document processes and the people who just use it have opposite needs, so giving each their own interface means power and adoption instead of a trade-off.

Question 4

Is Webware a document management or a records management system?

Accepted Answer

Webware is both - document management and records management. Webware manages the full lifecycle of documents: creating and using documents day to day, and retaining, archiving and disposing of records under compliance rules. There is one system (with two interfaces), rather than separate tools for each and every move. Moreover, Webware helps to design and optimize the processes of info movement and records throughout the company.

Question 5

How is Webware different from SharePoint or a shared Drive?

Accepted Answer

Tools like SharePoint and shared Drive store files; Webware manages and automates the whole document lifecycle: workflows, access control, version history, audit trail, retention and archiving - out of the box. With generic tools you build and maintain that management layer yourself, with Webware you configure it.

Question 6

Can we configure Webware ourselves, or do we need the vendor or IT team for every change?

Accepted Answer

In Webware, your power users aka Webware administrators configure document types, workflows and rules in Hub without custom development. Specialists help with complex setups, but routine changes and additions don't need a vendor ticket or your IT help. Moreover, Webware has several integration and extra modules available as add-ons.

Question 7

How does Webware keep us compliant and audit-ready?

Accepted Answer

Every action on every document you have in Webware platform is logged, with full version history. Retention, destruction and National Archives transfer are built in. Signing is eIDAS-compliant via ID-card, Mobile-ID and Smart-ID across Estonia, Latvia and Lithuania. The platform is built to GDPR, eIDAS and KüTS, and is in a process to be certifying to ISO 27001 (expected by the q1 of 2027).

Question 8

Where do you host data for Webware?

Accepted Answer

Your data is EU-hosted, single-tenant SaaS, or on-premise - your choice. Each customer's data is isolated.

Question 9

Does Webware integrate with our other systems?

Accepted Answer

Yes. The Connect module of Webware enables data exchange with your ERP and other software to reduce the handwork.
‍There are several other integrations including DHX (government document exchange) module, the Business Register, and e-invoicing, plus SSO and Active Directory for login.

Question 10

Why does Webware have two interfaces?

Accepted Answer

Because, based on our research, a document system has two kinds of users with opposite needs. The people who design the system (admins, records and compliance teams) need depth and control of creating workflows and data points; everyone else needs simplicity and less bureaucracy. One interface always shortchanges one group - too complex and people avoid it, too simple and experts can't configure it. So what is the solution? Webware splits those two groups: So Hub is made for the experts who design how work flows, Portal for everyone who just needs to act — on one secure, audit-ready platform. So you get power and adoption to use it for your company, not a trade-off between them.

Question 11

How we know if Webware is suitable for our industry?

Accepted Answer

Webware is a great match if you work in complex, highly regulated industry. The platform is used across complex and regulated industries, like banking, healthcare, ports, insurance, universities and the public sector — including the Estonian Ministry of Foreign Affairs, Port of Tallinn and Estonian Air Navigation Services.

Question 12

How is Webware priced?

Accepted Answer

Pricing depends on your setup - the number of users and passive users, and the optional modules you need (such as integration module Connect ). You start with the configurable core and add only what your processes require, rather than paying for a fixed bundle. We'll put together a clear, detailed quote once we understand your needs in a short call. Contact us at info@webware.eu.

Question 13

How long does setup take?

Accepted Answer

The implementation time for Webware system depends on the complexity of your processes and how much you migrate from existing systems. A core configuration can be live relatively quickly, while highly regulated or heavily integrated setups takes a bit longer. The administrators handle everyday changes themselves, and our specialists scope and support the initial setup with you. We'll give you a realistic timeline after an initial walkthrough. On average, the setup takes 1-3 months and we are there to support you.

Question 14

What languages does Webware support?

Accepted Answer

Webware is currently available in English, Estonian, Latvian, Lithuanian, Finnish and French: supporting multi-country organisations across the Baltics, Nordics, Africa and beyond.

Question 15

How long has Webware been around, and who uses it?

Accepted Answer

Webware has been developed and supported for 25+ years and is trusted by 140+ complex enterprises and organisations. Today's users including the Estonian Ministries of Foreign Affairs, the Interior and Regional Affairs, the Port of Tallinn, Tallink and Estonian Air Navigation Services, plus banks, insurers, hospitals and universities.

Turvaline platvorm info-, protsesside- ja dokumendihalduseks.

Kaks kasutajaliidest, et kogu organisatsioon seda kasutaks.

Meid usaldab 140+ reguleeritud ettevõtet Baltikumis ja Põhjamaades

Kui info ja dokumendid on erinevates süsteemides laiali ja tarkvara limiteerib vajalikke protsesse, siis inimesed otsivad otseteid

Millega tegeleb Webware?

Numbers in document and information management we need to speak more about

20%

92%

$8000

Tarkvara peaks sobituma ettevõtte protsessidega, mitte vastupidi.

Üks platform, kaks kasutajaliidest

Hub - the control room for the people who design your records management.

Portal -tavakasutajale mõeldud lihtne platvorm

Mida täpsemalt Webware süsteemis hallata saab

Valdkonnad, mida hästi tunneme

Miks Webware?

Loodud keerulise organisatsiooni erisusi silmas pidades

Protsesside ja seadistuse paindlikkus

Ühildub Sinu teiste süsteemidega

Kaks kasutajaliidest, üks võimekas platvorm.

Täielik auditilogi. Alati.

Dokumentide hoidmine (standard tööriistad, Drive)

Dokumentide ja info haldus (Webware)

KKK Webware platvormid

Turvaline platvorm info-, protsesside- ja dokumendihalduseks.

Kaks kasutajaliidest, et kogu organisatsioon seda kasutaks.

Meid usaldab 140+ reguleeritud ettevõtet Baltikumis ja Põhjamaades

Kui info ja dokumendid on erinevates süsteemides laiali ja tarkvara limiteerib vajalikke protsesse, siis inimesed otsivad otseteid

Millega tegeleb Webware?

Numbers in document and information management we need to speak more about

20%

92%

$8000

Tarkvara peaks sobituma ettevõtte protsessidega, mitte vastupidi.

Üks platform, kaks kasutajaliidest

Hub - the control room for the people who design your records management.

Portal -tavakasutajale mõeldud lihtne platvorm

Mida täpsemalt Webware süsteemis hallata saab

Valdkonnad, mida hästi tunneme

Miks Webware?

Loodud keerulise organisatsiooni erisusi silmas pidades

Protsesside ja seadistuse paindlikkus

Ühildub Sinu teiste süsteemidega

Kaks kasutajaliidest, üks võimekas platvorm.

Täielik auditilogi. Alati.

Dokumentide hoidmine (standard tööriistad, Drive)

Dokumentide ja info haldus (Webware)

KKK Webware platvormid

Mis täpsemalt on Webware?

Kellele on Webware loodud?

Mis vahe on Webware Hubi ja Portali platvormil?

Kas Webware on dokumendihalduse või infohalduse süsteem?

Mille poolest erineb Webware SharePointist või jagatud kettast (Drivest)?

Kas saame Webware'i platvori ise seadistada või vajame IT ressurssi?

Kuidas tagab Webware seadusega vastavuse ja auditivalmiduse?

Kus Webware klientide andmeid majutab?

Kas Webware liidestub meie teiste süsteemidega?

Miks on Webware platvormil kaks kasutajaliidest?

Kuidas ma tean, kas Webware on minu valdkonna ettevõttele sobilik?

Kuidas on Webware hinnastatud?

Kui kaua võtab aega platvormi seadistamine?

Milliseid keeli Webware toetab?

Kui kaua on Webware tegutsenud ja kes seda kasutavad?